Refund policy

60-Day Money-Back Guarantee

Centri offers a 60-day money-back guarantee on products. If you are not satisfied with your purchase, you may return the item within 60 days from the purchase date for a full refund, subject to the conditions below.

Conditions for Refund

To qualify for a refund:

  • The item must be returned in good condition with no signs of excessive wear or damage.
  • All original manuals and device activation cards must be included.
  • The product must be returned to the designated address within 60 days of purchase.

Return Address

Centri
10381 Citation Dr, Suite 100
Brighton, Michigan 48116

Return Process

  1. Contact Customer Support: Email support@centriconnect.com to begin the process and obtain a Return Merchandise Authorization (RMA) number.
  2. Package the Item: Use the original packaging when possible and include manuals and activation materials.
  3. Ship the Item: Send the return to the address above and include the RMA number for proper processing.
  4. Refund Issuance: After inspection, refunds are issued to the original payment method, typically within 7 to 10 business days.

Non-Returnable Items

  • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 60 days after delivery.

Exchanges

If you need to exchange an item, contact customer support to discuss available options. Exchanges are subject to product availability.

Shipping Costs

Return shipping costs are generally the responsibility of the customer unless the return is due to an error by Centri, such as a defective or incorrect item.

Contact Us

For questions regarding returns or refunds, contact support@centriconnect.com or call 1-248-941-5123 Monday through Friday, 9 AM to 5 PM EST.